Qatar Airways Customer Service Agent (Doha) – Join the World’s Best Airline! (2024)

Qatar Airways Customer Service Agent (Doha) – Join the World’s Best Airline! (2024)

Come work with Qatar Airways in Doha as a customer contact center agent for the airline. You’ll be part of the aviation world, delivering top-notch service to customers through different communication channels. An exciting opportunity awaits!

Job Disruption:

As a Customer Contact Center Agent, your main tasks include answering incoming calls, helping customers with questions, selling Qatar Airways products, managing reservations, processing ticket refunds, and assisting with different programs.

Company Overview:

Qatar Airways Group is quickly expanding with 12 businesses. They’re dedicated to being the best and bringing new ideas to life. There are endless chances to learn and grow with them in aviation.

Job Position:

  • Airline Customer Contact Center Agent

Qualification Requirements:

Looking for someone with:

  • High School Diploma and at least 1 year of customer service experience
  • Knowledge of GDS System (preferably Amadeus); having IATA or Airline Basic Tariff course certification is a plus
  • Good computer skills and typing speed
  • Strong communication abilities in both English and German
  • Ability to handle high call volumes efficiently in a fast-paced setting
  • Friendly, customer-focused attitude
  • Willingness to work flexible shifts, including nights
  • Open to relocating to Doha, Qatar.

Responsibilities:

  • Answer customer questions about Qatar Airways services in a polite and helpful manner, and suggest additional products.
  • Book and adjust reservations, give price estimates, and issue tickets.
  • Manage various services and pass on complex issues to higher authorities when needed.
  • Assist with online sales, trade partnerships, and loyalty programs.
  • Handle ticket refunds correctly.
  • Complete 5 weeks of classroom training and 4 weeks of on-the-job training when starting.

Visa Sponsorship:

You need to move to Doha, Qatar, and work at the office. They might help with the visa.

Salary and Benefits:

They offer successful candidates:

  • A competitive salary
  • Travel perks
  • Relocation assistance (for those not living in Doha)
  • Annual vacation time
  • Other benefits in line with local labor laws.

How to Apply:

To apply, just make the Qatar Airways officail wabsite to apply. Come be part of their amazing journey and help them achieve greatness!

Qatar Airways Customer Service Agent (Doha) - Join the World's Best Airline! (2024)

 

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